FAQ’s

Frequently Asked Questions

What is the difference between physiotherapy and massage?

Although some soft tissue techniques for physiotherapy and massage therapy overlap, it is best to think of physiotherapy as more specific and biomechanical, whereas massage is more general and has a greater focus on soft tissue. For example, if you have a tight back, the physiotherapist may go in right away and start with soft tissue trigger point work on the area specifically affected, and may include joint mobilizations, exercises, modalities, and try to figure out the cause of the problem, where as the massage therapist will work on the surrounding tissues in a more methodological and structured way – warm up tissues first, then go deeper to get to the problem, etc. Massage therapy can also be used for general relaxation and to loosen up tight muscles. Physiotherapy treatment at Physio On Queen is generally very hands on and includes manual therapy so there is definitely overlap between the two therapies. Both are complimentary and many treatment plans use both.

What is the difference between physiotherapy and chiropractic?

There is a lot of overlap between physiotherapy and chiropractic, the only difference being that chiropractic can also include joint manipulations (adjustments) if needed. Most people think of physiotherapy as more for muscles and soft tissue, and chiropractic as more for bones and joints. However, both physiotherapists and chiropractors can treat either. It generally doesn’t matter who you book with initially, as all of our therapists will refer you to the most appropriate team member if required. Alternatively, book a free consultation with any one of our therapists and they will direct you to the most appropriate practitioner.

What should I wear to my appointment?

Regular clothing is fine most of the time, however clothing should allow access to the area of concern. For example, if you have a knee problem, it is best to wear shorts or pants that can roll up.

Do I need a doctor’s note?

We do not require a doctor’s note to begin treatment, however your insurance company might need one. Best to check your insurance policy for requirements.

Are treatments covered by OHIP or other insurance?

Treatments are not covered by OHIP.

An invoice will be provided to submit to your extended health insurance plan. All of our therapists are registered.

We are unable to directly bill WSIB or ODSP.  Patients will need to make arrangements to get reimbursed.

Can you bill my insurance company directly?

Unfortunately we are not able to bill your insurance company directly.  Your invoice will contain all the necessary insurance information for you to submit your claim.  We hope to offer direct billing services in the future.

What is your cancellation policy?

24 hours notice is required for a cancellation.  Cancellations with less than 24 hours notice and no shows/missed appointments are subject to the full appointment fee.

Saturdays – 48 hours notice required for cancellation.

Is The Acupuncture Treatment Uncomfortable?

Contemporary Acupuncture practitioners use a painless insertion technique, with a two hand contact, providing comfort and control at all times. Modern acupuncture needles are very thin, sterile, and single use. They are solid with a round tip that gently parts tissues without damaging them. Discomfort during this process is minimal. At times, a special electrical device is used to improve the effects of the treatment. This electrical stimulation is quite comfortable.

Are There Any Adverse Effect With Acupuncture?

Adverse effects of acupuncture are rare, the most common being minor bruising or minimal bleeding (about 0.3% in 1000 treatments). Mild drowsiness and/or a sense of euphoria may occur after treatments, so you should keep this in mind before driving. Truly rare adverse effects can be explained to you by your practitioner.

How Soon Does Acupuncture Work?

In most cases, a positive response is seen quite early, sometimes in the first session. Your practitioner will design the best plan for you, based on your condition, from 2-3 times a week to once per week. positive responses for simple pain problems require 6-8 treatments, while chronic conditions may require 10-12.

What Makes Contemporary Acupuncture So Different?

Contemporary Acupuncture practitioners are conventional health professionals with a special skill. They design your acupuncture treatments based on a thorough evaluation of your neurofunction. They select specific goals based on the most important physiological functions in need of regulation, using precise peripheral nerve stimulation sites to best promote these therapeutic responses.

All acupuncture interventions are potentially beneficial because of their expected effects on human physiology. Contemporary Acupuncture practitioners have studies these effects and know hot to best achieve the desired therapeutic goals in a clean, logical, reproducible, and scientific manner.

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